At LOFIMECH, we want the return process to be clear and straightforward. This policy outlines the conditions for returns, exchanges, and refunds, as well as the steps required to submit a request.
1. Return Eligibility
LOFIMECH accepts eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, the product must meet the following requirements:
The item must remain in the condition in which it was originally received
It must not have been used, worn, or altered
Any original tags must remain attached when applicable
The product must be returned with its original packaging
A valid receipt, order confirmation, or other proof of purchase must be provided
Products that do not meet these conditions may not qualify for return.
2. How to Start a Return
Before sending any product back, please contact our customer support team at:
Our team will review your request and confirm whether the item is eligible for return.
If your return is approved:
A return shipping label will be provided
We will send you instructions explaining where and how to return the package
Important:
Please do not send merchandise back before receiving return authorization from LOFIMECH. Unauthorized returns may not be accepted or processed.
For additional questions about a return request, you may contact us at support@saqkoop.com.
3. Damages & Issues
We recommend checking your package and product as soon as your order arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Provide your order information along with clear details about the issue so our support team can review the situation and determine the appropriate resolution.
4. Exceptions / Non-Returnable Items
Some types of merchandise cannot be returned due to safety, hygiene, customization, or product-specific considerations.
These may include:
Perishable products, including food, plants, or flowers
Made-to-order, customized, or personalized merchandise
Personal care, cosmetic, beauty, or hygiene-related products
Hazardous substances, combustible liquids, or gases
Shipping charges originally paid when the order was placed
We also do not accept returns for:
Sale items
Gift cards
If you are uncertain whether a product is eligible for return, please contact support@saqkoop.com before sending it back.
5. Exchanges
For exchanges, the most efficient process is generally to complete a return for the original item first.
Once the return has been approved and accepted, you may place a separate order for the product or variation you would like instead.
This helps avoid delays caused by waiting for an exchange item to become available.
6. European Union – 14-Day Cooling-Off Period
Customers whose orders are delivered within the European Union may have the right to withdraw from their purchase within 14 days, without providing a reason.
To exercise this right, the returned product must meet the applicable return requirements.
Conditions include:
The item must remain unused and unworn
Any original tags must remain attached where applicable
The product must be kept in its original packaging
Valid proof of purchase must be supplied
This 14-day cancellation right applies independently of our standard 30-day return period where applicable.
7. Refunds
After your returned item arrives, our team will inspect it and notify you whether the refund has been approved.
If the refund is approved:
The amount will be returned to the payment method originally used for the purchase
Please allow up to 10 business days for the refund to be processed after approval
Your financial institution or card provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact us at:
8. Return Address
Do not send a return directly to the address below unless you have first contacted LOFIMECH and received an approved return shipping label and return instructions.
Return Address:
Hong Kong Liu Xue Yang International Limited
FLAT/RM 1203 12/F TOWER 2 CHINA HONG KONG CITY
33 CANTON ROAD TSI KL